Your career in customer service with us
Do you get a kick out of helping others and making a difference? Do you want a new job changing lives?
As a Customer Contact Advisor at Motability Operations Ltd, you should expect to do all that and more by delivering outstanding customer service above the norm.
Join the brand new Edinburgh contact centre, and you’ll discover our working environment is quite unique. We empower people and trust them to make their own decisions for customers with none of our calls being scripted. You’ll be joining a team that is always looking for ways to improve our customer and employee experience. We embrace new ideas and you should too. Bring your skill, the right attitude and a willingness to learn and we’ll reward you with a brilliant salary of £25,807 and the opportunity to progress through your personal development plan.
You must be flexible to work a varied 38 hour weekly shift pattern from 8 am – 10 pm Monday – Friday and weekends 9-5pm (4 x weekly rota basis).
What we’re looking for:
You’ll need to be a wonderful, natural listener and communicator, the kind of person who can empathise with a customer, understand what they want and work out what to do next. You are likely to have previous experience within a customer service environment and you must love what you do. We need our Customer Contact Advisors to ‘own’ the calls through to resolution so you should be commercially aware and decisive. What’s most important is that you bring energy and enjoyment into work with you every day.
What to expect from Motability Operations Ltd:
We know how to look after our customers and we know how to look after our people too. People are key to our success and we believe in rewarding them well. Here are some of the benefits that you’d enjoy if you came to work with us:
If you’re itching to take the next step in your customer service career, in a role where you have the power to make decisions and genuinely improve peoples’ lives, then trust us, we have just what you’re looking for. We can’t wait to hear from you.