• Work for Motability Operations Ltd

    Make a difference through customer service

  • Motability Operations Ltd Edinburgh Customer Service Jobs Banner Image.

    What we do

    Motability Operations Ltd is the organisation which operates the Motability Car and the Powered Wheelchair and Scooter Schemes


    Put simply, we change lives.


    The Motability Scheme has helped over four million people get mobile, using their higher rate mobility allowance to lease a car, scooter or powered wheelchair.


    As the largest car fleet operator in the UK, we provide support to over 625,000 disabled customers. We value their independence and respect their individual needs.


    It’s this approach that changes lives, providing worry-free mobility support to them and their families.

    How we do this

    Through our people.


    We’ve created a culture that puts the customer at the very heart of everything we do. Our people are trusted to make their own decisions for the customers they're helping. We give people the tools they need to do this which sees them flourish and exceed customer expectations time and time again.


    Can you be our next Customer Contact Advisor? Join us on our journey to change more lives. We’d love to hear from you.

    Where we do it

    Our team of Customer Contact Advisors are currently based in Bristol. However we are delighted to announce that the team is growing and we will be opening the doors of our brand new office in Edinburgh very soon.

  • Motability Operations Ltd Edinburgh Customer Service Jobs Interior.

    What to expect

    Believe us when we say to expect the unexpected. If you see that as a negative, then maybe this isn't for you. We embrace the diverse needs of our customers and it's our number one priority to understand those and resolve any queries at first point of contact.


    You'll need to be tenacious and have the confidence to make commercial decisions so that this can happen. We will arm you with the knowledge and support to do this, and to do it well.


    If you're the sort of person who thrives on helping others, who looks to do things better and is prepared to dig in and sort things out, then this is the perfect place to flourish.

    Motability Operations Ltd Edinburgh Banner Image Featuring Exceptional Customer Service Advisor.

    The rewards

    People are key to our success and so we reward them well.


    Motability Operations Ltd job benefits:

    • A generous basic starting salary of £25,807
    • 27 days plus bank holidays
    • Private healthcare
    • 15% non-contributory pension
    • Life assurance
    • Voluntary benefits such as discounted car hire roadside recovery membership, travel insurance and gym membership

    Motability Operations Ltd Edinburgh Customer Service Jobs Banner Image Showing Motability Operations Ltd Values.

    Training & Development

    We recognise the importance of equipping our people with the training and support to get started. Rest assured, we will take care of you from day one providing you with all the resources you need.


    It doesn’t stop there. We are passionate about your learning and development which is why we offer a varied workplace development programme which includes mentoring and secondment opportunities, allowing people to grow with the business and be promoted from within.

    Motability Operations Ltd Edinburgh Customer Service Jobs Banner Image, featuring an exceptional customer service advisor smiling during children in need fundraising.

    What we’re looking for

    You want to make a difference now, today. You are resilient and have the confidence to make commercial decisions and act on your own initiative. You listen and can relate to customers; you understand their situation and you give them the confidence to know that you're sorting things out.


    We want to hear about how you’ve exceeded customer expectations and resolved complex queries in previous customer service roles and how you bring your best to work every day.


    You’re looking for a business that rewards you well and looks after you just as well as you look after your customers.